Privacy Policy

 

Effective Date: 01/05/2025

 

Sofalab GmbH (“Sofalab”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or shop with us.

 

 

We may collect and process the following personal data:

•Contact Information: Name, address, phone number, email.

•Order Details: Purchase history, delivery address, payment information.

•Website Usage: IP address, browser type, device info, and browsing behavior via cookies and analytics tools.

 

 

We use your personal data to:

•Fulfill and manage your orders.

•Provide customer support and respond to inquiries.

•Send order confirmations and updates.

•Improve our website and services.

•Send marketing offers (only with your consent).

 

 

We process your data based on:

•Performance of a contract (e.g., processing orders).

•Your consent (e.g., for marketing).

•Compliance with legal obligations (e.g., tax laws).

•Our legitimate interests (e.g., improving user experience).

 

 

We do not sell your data. We may share it with:

•Delivery partners (e.g., Swiss Post).

•Payment processors (e.g., Stripe, PayPal).

•IT and analytics service providers (e.g., website hosting).

 

 

Under Swiss and EU laws (GDPR), you have the right to:

•Access your data.

•Request correction or deletion.

•Object to data processing.

•Withdraw consent at any time.

 

To exercise these rights, contact us at:

Email: privacy@sofalab.ch

 

 

We use cookies to enhance user experience. You can manage cookie preferences in your browser settings.

 

 

We retain data only as long as necessary to fulfill purposes, meet legal obligations, and handle disputes.

 

 

For privacy-related questions:

Sofalab GmbH

Loorenstrasse 39 Zürich

Email: privacy@sofalab.ch